Return & Refund Policy
tapentadol-uk is a reputable online pharmacy dedicated to providing the greatest genuine items at the most competitive prices. However, there may be times when the things you receive do not meet your expectations or are damaged. In such cases, we are here to ensure that you have an easy return and exchange policy by following the procedures below.
Eligibility for Returns
To qualify for the return policy, certain conditions must be followed-
The item must be in original packaging.
The return request must be submitted within 2 days after receiving the delivery.
The product must be damaged during the shipping period or if the wrong item is delivered.
Reporting Damaged or Unsatisfactory Products
Our website’s “Contact Us” section contains information on how to submit a return and/or exchange request.
If you receive a broken or damaged product, please tell us within 24–48 hours of delivery.
Distinct and clear photographs of the received product, as well as the packaging with the shipping label, are required.
You can also submit an email with the photograph to contact our shipping team as soon as possible.
Refund Procedure
Once your complaint is received, our shipping team will investigate and address the issue within 12 working hours. Refund confirmation will be sent to the email address you supplied. The reimbursement is issued for the exact amount in your bank account.
We will reship the order to the same address you provided or the new address you specify. We will give a tracking number for your reshipped product.
Cancellation Policy
If an order has not been dispatched from our warehouse within 24 hours of being placed, you may cancel it.
How do you Cancel?
To cancel your order, please contact us directly using the channels given. When submitting your cancellation request, include your order number and contact information to help us process it faster.
Refunds for Cancellations
If you cancel within 24 hours, we will provide you with a full refund.
Exclusions
It should be noted that we cannot accept opened or used orders unless they are damaged or malfunctioning upon arrival.
Contact Us
If you have any questions or concerns regarding returning or refunding your order, please contact our customer service staff at sales@tapentadol-uk.com
